Terms of Service

1.1 Acceptable Use Policy

You may use our website and services for lawful business purposes only. When using our services, you agree to:

• • Provide accurate and complete information when making inquiries or engaging services
• • Use our services in good faith and for legitimate business purposes
• • Comply with all applicable laws and regulations in your jurisdiction
• • Respect the intellectual property rights of Hawker Grain and third parties
• • Maintain the confidentiality of any sensitive business information shared during service delivery

1.2 Prohibited Uses

You agree not to use our website or services to:

• • Engage in any fraudulent, deceptive, or unlawful activity
• • Transmit malicious code, viruses, or harmful software
• • Attempt unauthorized access to our systems or networks
• • Interfere with or disrupt the operation of our website or services
• • Harvest or collect information about other users without consent
• • Impersonate any person or entity or misrepresent your affiliation

1.3 Service Access Requirements

To access certain services, you may need to provide business information, credentials, or other documentation. You are responsible for ensuring all information provided is accurate, current, and complete. You must notify us promptly of any changes to your contact information or business circumstances that may affect service delivery.

1.4 Fair Usage Guidelines

We expect all users to engage with our services reasonably and in good faith. Excessive or abusive use of contact forms, inquiry channels, or consultation requests may result in temporary or permanent restriction of access. We reserve the right to determine what constitutes excessive use on a case-by-case basis.

2.1 Account Creation and Requirements

While general website access does not require an account, certain services may require you to establish a formal business relationship with us. When engaging our services:

• • You must be authorized to enter into agreements on behalf of your business entity
• • You must be at least 18 years of age or the age of majority in your jurisdiction
• • You must provide accurate business registration and contact information
• • You agree to maintain the accuracy of all information provided

2.2 Account Security Responsibilities

You are responsible for maintaining the security of any credentials, access information, or confidential materials provided during your engagement with our services. You must notify us immediately if you suspect any unauthorized access to your information or any security breach. We are not liable for losses arising from unauthorized use of your credentials, except where such use results from our negligence.

2.3 Suspension and Termination

We reserve the right to suspend or terminate access to our services if:

• • You violate these Terms of Service or other applicable policies
• • Your use of services poses security or legal risks
• • Payment obligations are not met according to agreed terms
• • We are required to do so by law or regulatory authority

Where possible, we will provide notice before termination. You may terminate your use of our services at any time, subject to any ongoing contractual obligations.

2.4 Multiple Account Policy

Unless explicitly agreed for legitimate business purposes, you should not create multiple service engagements or provide conflicting information across different inquiries. If your business has multiple divisions or entities requiring separate service arrangements, please inform us to ensure proper coordination.

3.1 Website Uptime and Maintenance

While we strive to maintain continuous website availability, we do not guarantee uninterrupted access. Our website may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control. We will endeavor to minimize disruption and provide advance notice of scheduled maintenance when possible.

3.2 Service Feature Availability

The specific services, features, and capabilities we offer may vary based on your location, business requirements, and other factors. Not all services are available in all regions or for all business types. Service scope, timelines, and deliverables are subject to individual agreement and may differ from general descriptions on our website.

3.3 Geographic Scope

Our services focus primarily on the Asia-Pacific region, with operations based in Singapore. While we may work with clients in other locations, service availability, logistics, and regulatory compliance requirements may vary. We will assess geographic feasibility during initial consultations and communicate any limitations or special requirements.

3.4 Service Modifications and Updates

We reserve the right to modify, update, or discontinue any aspect of our services at our discretion. Changes may be necessary due to technological advancements, regulatory requirements, market conditions, or business strategy adjustments. Active service agreements will be honored according to their original terms, but new engagements will reflect current service offerings. We will communicate significant changes to clients in advance when feasible.

4.1 Our Content and Trademarks

All content on our website, including text, graphics, logos, images, and software, is the property of Hawker Grain or our licensors and is protected by copyright, trademark, and other intellectual property laws. This includes:

• • The Hawker Grain name, logo, and branding elements
• • Website design, layout, and user interface
• • Written content, methodology descriptions, and service documentation
• • Photographs, illustrations, and visual materials

4.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our website for legitimate business purposes. You may view and download content for personal reference, but you may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content without our express written permission.

4.3 User-Submitted Content

When you submit information through contact forms or other communications, you grant us a non-exclusive license to use that information for the purposes of providing services, responding to inquiries, and improving our offerings. You represent that any information submitted does not infringe third-party rights and that you have authority to share it.

4.4 Copyright and Trademark Protection

If you believe any content on our website infringes your intellectual property rights, please contact us with detailed information about the alleged infringement. We take intellectual property rights seriously and will investigate claims promptly. Similarly, we expect users to respect our intellectual property and that of others.