Terms and Conditions

1.1 User Conduct Requirements

As a user of our website and services, you agree to conduct yourself in a professional and lawful manner. You must:

• 1. Provide truthful, accurate, and complete information in all communications
• 2. Act in good faith when making inquiries or engaging our services
• 3. Comply with all applicable local, national, and international laws
• 4. Respect our intellectual property rights and those of third parties
• 5. Use our services only for legitimate business purposes
• 6. Maintain confidentiality of sensitive information shared during service delivery

1.2 Prohibited Activities and Behaviors

The following activities are strictly prohibited when using our website or services:

• 1. Engaging in fraudulent, deceptive, or misleading conduct
• 2. Attempting unauthorized access to our systems, networks, or data
• 3. Transmitting viruses, malware, or other harmful code
• 4. Interfering with the proper functioning of our website or services
• 5. Harvesting or collecting user data without authorization
• 6. Impersonating others or misrepresenting your identity or affiliation
• 7. Using automated systems to access our services without permission
• 8. Circumventing security measures or access restrictions

1.3 Content Guidelines and Restrictions

Any content you submit through our website must comply with the following guidelines:

• • Must not contain defamatory, offensive, or inappropriate material
• • Must not infringe intellectual property rights of any party
• • Must not contain confidential information of third parties without authorization
• • Must be relevant to legitimate business inquiries or service requests

1.4 Age Restrictions and Requirements

Our services are intended for business professionals and are not directed at individuals under 18 years of age. By using our website and services, you represent that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are accessing our services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms and Conditions.

2.1 Compliance with Laws and Regulations

You are solely responsible for ensuring that your use of our services complies with all applicable laws and regulations in your jurisdiction. This includes but is not limited to import/export regulations, food safety standards, business licensing requirements, and tax obligations. We provide services based on Singapore regulations and standards; you must verify compliance requirements in your own location.

2.2 Indemnification Obligations

You agree to indemnify, defend, and hold harmless Hawker Grain, its directors, officers, employees, and agents from any claims, losses, damages, liabilities, costs, or expenses arising from your use of our services, violation of these Terms and Conditions, infringement of third-party rights, or any unlawful conduct. This indemnification obligation survives termination of your use of our services.

2.3 Privacy and Data Protection

You acknowledge that you have read and understood our Privacy Policy. You are responsible for ensuring that any personal data you provide belongs to you or that you have appropriate authorization to share it. When engaging our services, you may need to provide business information about your organization; you represent that you have authority to share such information and that it does not violate any confidentiality obligations.

2.4 Third-Party Interactions

Our services may involve coordination with suppliers, logistics providers, or other third parties. While we maintain professional relationships with these entities, we are not responsible for their independent actions or failures. You acknowledge that certain aspects of service delivery depend on third-party performance. Any disputes with third parties must be resolved directly with them, though we will provide reasonable assistance when appropriate.

4.1 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Singapore. By using our services, you consent to the jurisdiction and venue of such courts.

4.2 Dispute Resolution Procedures

Before initiating formal legal proceedings, we encourage parties to attempt resolution through good-faith negotiation. If you have a complaint or dispute, please contact us in writing with a detailed description of the issue. We will make reasonable efforts to resolve disputes amicably within 30 days. If negotiation fails, disputes may be submitted to mediation or arbitration as agreed between parties, or pursued through Singapore courts.

4.3 Severability Clause

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions.

4.4 Terms Modification Policy

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these terms periodically. For material changes affecting active service agreements, we will provide reasonable notice.

4.5 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Hawker Grain regarding use of our website and services. These terms supersede all prior or contemporaneous communications and proposals, whether oral or written. No waiver of any provision shall constitute a waiver of any other provision or subsequent waiver of the same provision.