Privacy Policy

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• • Fill out contact forms or inquiry forms on our website
• • Send us emails or communicate with us directly
• • Subscribe to our newsletters or marketing communications
• • Engage our services or request information about our offerings

This information may include your name, email address, phone number, company name, job title, and any other details you choose to provide in your communications with us.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• • IP address and general location data
• • Browser type and version
• • Device type and operating system
• • Pages visited and time spent on each page
• • Referring website or source
• • Date and time of visit

This information is collected through cookies and similar technologies. For more details, please see our Cookie Policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds: your explicit consent when you provide information through forms or communications, legitimate business interests in providing and improving our services, contractual necessity when fulfilling service agreements, and compliance with legal obligations under Singapore law.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• • Contact form submissions: 3 years from last contact
• • Service client data: Duration of service plus 7 years for legal compliance
• • Marketing communications: Until you unsubscribe or request deletion
• • Website analytics data: 26 months

Primary Uses

We use your personal data for the following purposes:

• • Service Delivery: To respond to your inquiries, provide requested services, and communicate about our coffee sourcing, café development, and quality testing offerings
• • Customer Support: To address questions, resolve issues, and provide technical assistance
• • Website Improvement: To analyze how visitors use our website and improve user experience, functionality, and content
• • Business Operations: To maintain records, process payments, and fulfill contractual obligations

Marketing Communications

With your consent, we may send you information about our services, industry insights, and relevant updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We will never sell or rent your email address to third parties.

Data Sharing with Third Parties

We do not sell your personal data. We may share your information with:

• • Service Providers: Third-party companies that help us operate our website, conduct business, or provide services (e.g., email service providers, analytics platforms)
• • Legal Requirements: When required by law, court order, or government regulation
• • Business Partners: With your explicit consent, to facilitate requested services or collaborations

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Analytics and Website Improvement

We use analytics tools to understand how visitors interact with our website. This helps us identify areas for improvement, optimize content, and enhance user experience. Analytics data is aggregated and anonymized wherever possible.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• • Encryption: All data transmitted through our website is encrypted using SSL/TLS protocols
• • Secure Storage: Personal data is stored on secure servers with restricted access
• • Access Controls: Only authorized personnel have access to personal data, limited to what's necessary for their role
• • Regular Monitoring: We monitor systems for potential security threats and vulnerabilities
• • Staff Training: Our team receives regular training on data protection and privacy practices

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with Singapore's PDPA requirements. We will inform you of the nature of the breach, potential consequences, and measures taken to address it.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: +65 6224 8371
Mail: 81 Neil Road, Tanjong Pagar, Singapore 088902

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request to ensure the security of your personal data.